Confronting the anxieties in today’s workplace requires employees with flexible minds. An effective public servant should be multi-skilled with crossover skills to deliver government priorities. Baringo Campus Deputy Director in charge of Academics, Mr. Benard Anjili, said that to achieve this, there should be a conscious effort to identify one’s values.
One should take time to understand their real priorities in life by embracing commitment and competitiveness which contribute to improvement. The Deputy Director added that discipline, diligence, and dependability are the real ingredients for a competent public servant.
He made his remarks at the Baringo Campus while addressing the graduating participants of the Public Relations and Customer Care (PRCC) as well as the Management Skills Development (MSD) courses.
Mr. Anjili urged the officers to be firm, and not compromise work ethics. This requires identifying and following a new path, as he informed them of the different categories of learners and encouraged them to rethink where they fit.
“There are four types of learners: Volunteers who benefit from the knowledge, Tourists to whom training is an opportunity for an excursion, Know-it-alls who just but test lecturers and often
disrupt the occasion and Hostages who attend training against their free will,” he told them.
Participants were challenged, especially those in the MSD course, most of who were drawn from the Kenya Revenue Authority (KRA), to enhance sensitization of the public on their services for good client relationship.
“Demystify your services and inform the public on the importance of taxation, for instance, during open days and other reach out events. This is fundamental for good agency-client relationship and this, indeed, will enable tax compliance,” he said.
The Deputy Director emphasized the importance of communication and collaboration in a way that ensures efficient and effective service delivery. According to him, transparency makes one credible. He reminded the officers to keep themselves abreast with the dynamic world and to take advantage of existing training opportunities offered by the Kenya School of Government.
“There is a revolving fund for public servants offered by the Higher Education Loans Board. Learn to benefit from such avenues since these courses might be made compulsory going forward,” Mr. Anjili advised.
By Douglas Mochama