Exemplary performance is the ultimate goal for any organization. Such an organization’s performance is anchored on rendering services which meet and exceed the expectation of its clientele. The Kenya School of Government has managed to win the confidence and appreciation of its customers guided by this kind of philosophy.To maintain this performance, the School’s management is set on sustainability approaches and swift actions which would enable it maintain the goodwill of customers. This was after a realization that undertaking performance reviews to drive results as an action based approach encourages a healthy productive environment.